Frequently asked questions

Everything you need to know before travelling with us.

Booking & payment

Transfers, airports & stations

Tours & itineraries

Vehicles & drivers

Cancellations & changes

Special requests

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Frequently asked questions

Booking & payment

Transfers, airports & stations

Tours & itineraries

Vehicles & drivers

Cancellations & changes

Special requests

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Frequently asked questions

Booking & payment

How do I book?

Is a website request already a booking?

Do I need to pay in advance?

What payment methods do you accept?

Is the price fixed?

Transfers, airports & stations

Do you monitor flights?

Where do I meet the driver?

Can I request a night or early-morning transfer?

Do you handle restricted traffic zones or historic centers?

Tours & itineraries

Can I modify a tour?

Do tours include museum tickets or tastings?

Is the driver also a tour guide?

How long does a private tour last?

Vehicles & drivers

Do drivers speak English?

How many bags fit?

Can I request child seats?

Are vehicles shared with other clients?

Cancellations & changes

Can I cancel a service?

Can I change time or address after confirmation?

What happens if the client is late?

Special requests

Do you organize weddings, events or multiple vehicles?

Can I travel with pets?

How do you handle privacy and discretion?

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